Refund Policy

Order Modification and Responsibility Notice:

After placing an order, customers have the option to request CHANGES, EDITS, or CANCELLATIONS within a 24-hour window from the time of purchase. Kindly reach out to our support team for assistance during this timeframe.

Returns & Refunds Policy:

We value your satisfaction and want to ensure a hassle-free experience with our products. Our Returns & Refunds Policy is designed to provide you with peace of mind when making a purchase. Please take a moment to familiarize yourself with our policy:

  1. 30-Day Return Period: We offer a 30-day return window from the date of delivery. If you're not completely satisfied with your Caveman Shoes within this timeframe, you're eligible to initiate a return.

  2. Eligibility Criteria: To be eligible for a return, the item must be in its original condition, unworn, and with all original tags and packaging intact.

  3. Return Process: To initiate a return, please follow these steps:

    • Contact our Customer Support team at help@potatornnrs.co and provide your order details.
    • Our team will guide you through the return process, including providing a return authorization and shipping instructions.

  4. Return Shipping: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  5. Refund Process: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.

  6. Damaged or Defective Items: If your Caveman Shoes arrive damaged or with a manufacturing defect, please contact us within 30 days of receiving the item. We will arrange for a replacement or issue a refund, as per your preference.

  7. Lost or Stolen Packages: Please be aware that we are not responsible for lost or stolen packages after they have been successfully delivered to the shipping address provided during checkout.

  8. Refund Timelines: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Please allow additional time for your bank or payment provider to process the refund.